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Today’s tortured questionnaire wording

I just have to share this in the hope that a reader will be able to enlighten me.  What could this possibly mean?

Not a provider that I would think of at first, but I probably would not consider it

OK, let me give some context. This is from a survey on business internet services. The researcher wants to know what would be my likely consideration for each of several providers if I’m choosing a new one. The choices are as follows:

  • The only provider I’d ever consider
  • One of the providers I’d consider above others
  • One of the providers I’d consider above others
  • Not a provider that I would think of at first, but I might consider it
  • Not a provider that I would think of at first, but I probably would not consider it
  • A provider I would never consider

If I think about it, especially with the ordering they’ve offered, I guess the research company wants to know if I would be unlikely to consider it (somewhere between “might consider” and “would never consider”).  But was there an actual phrase that they were trying to come up with?  Beats me.

It’s hard to tell whether they are losing any useful data from this poor question wording, other than running the risk of respondents terminating from confusing.

I saw this issue 11% of the way through the survey, so I wondered how bad the rest would be.  Fortunately there were no other major problems.

Idiosyncratically,
Mike Pritchard

Filed Under: Questionnaire

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I have come to know both Mike and Stefan as creative, thoughtful, and very diligent research consultants. They were always willing to go further to make sure respondents remained engaged and any research results were applicable and of immediate use to us here at Bellevue CE. They were partners and thought leaders on the project. I am happy to recommend them to any public sector client.
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Many thanks to you for the very helpful presentation on pricing last night. I found it extremely useful and insightful. Well worth the drive down from Bellingham!
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5 Circles Research has been a terrific research partner for our company. Mike combines a wealth of experience in research methodology and analytics with a truly strategic perspective – it’s a unique combination that has helped our company uncover important insights to drive business decisions.
Daniel WiserBrand ManagerAttune Foods Inc.
When you work with a market research company you normally have to define the questions. 5 Circles Marketing’s staff have technical backgrounds, so it’s a lot easier to work with them.
Lorie WigleProduct Line Manager, Business Communications DivisionIntel Corporation
Mike did multiple focus groups for me when I was at Amazon, and I was extremely pleased with the results. Not only is Mike an excellent facilitator, he also really understood the business problem and the customer experience challenges, and that got us to excellent and very actionable results.
Werner KoepfSenior ManagerAmazon.com
You know how your mechanic knows what’s wrong with your car when you just tell them what it sounds like over the phone? Well, my first conversation with Mike was like that — in like 10 seconds, he gave me an insight into my market research that was something I’d been struggling trying to figure out. A class like this will help you learn what you can do on your own. And, you’ll have a better idea of what a research vendor can do for you.
Roy LebanFounder and CTOPuzzazz
Mike brings a tremendous balance of theoretical marketing research with a strong practical knowledge of marketing. He can tailor the research to the right level for your project. I have hired Mike multiple times and he has delivered each time. I would hire him again.
Rick DenkerPresidentPacket Plus
Great workshop! You know this field cold, and it’s refreshing to see someone focused on research for entrepreneurs.
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Since becoming our contracted consultant for market research services in 2010, 5 Circles Research has revolutionized our annual survey of consumer opinion in Washington. Through the restructuring of survey methodology and the application of new analytical tools, they have provided insights that are both wider in their scope and deeper in their relevance for understanding consumer values and behavior. As a result, the survey has increased its significance as a planning and evaluation tool for our entire state agency. 5 Circles does great work!
Blair ThompsonDirector of Consumer CommunicationsWashington Dairy Products Commission

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